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CIMCA
2005
IEEE
13 years 7 months ago
2005
IEEE
This paper describes the research and development of a methodology to identify the type of information required by the service advisor (CSA) within customer contact centre (CCC) e...
CIMCA
2005
IEEE
13 years 7 months ago
2005
IEEE
In this paper we present a simple yet accurate model to forecast electricity load with Artificial Neural Networks (ANNs). We analyze the problem domain and choose the most adequat...
CIMCA
2005
IEEE
13 years 11 months ago
2005
IEEE
In Internet marketing, Web audience analysis is essential to understanding the visitors’ needs. However, the existing analysis tools fail to deliver summarized and conceptual me...