Metamanagement provides a means to manage the management processes, systems and software comprising a TMN system. In this paper we present the basic requirements of metamanagement,...
Stelios Sartzetakis, Costas Stathopoulos, Vana Kal...
It has been demonstrated that the use of suitable metaphors in the user service interface can have a dramatic effect on the way in which the user perceives the services, depending ...
Intelligent monitoring facilities are of paramount importance in both service and network management as they provide the capability to monitor quality of service and utilisation pa...
George Pavlou, Kevin M. T. McCarthy, George Mykoni...