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ISN
1995
Springer
13 years 9 months ago
Managing the TMN
Metamanagement provides a means to manage the management processes, systems and software comprising a TMN system. In this paper we present the basic requirements of metamanagement,...
Stelios Sartzetakis, Costas Stathopoulos, Vana Kal...
ISN
1995
Springer
13 years 9 months ago
Counting the Costs and Benefits of Metaphor
It has been demonstrated that the use of suitable metaphors in the user service interface can have a dramatic effect on the way in which the user perceives the services, depending ...
Chris Condon, Stephan Keuneke
ISN
1995
Springer
13 years 9 months ago
Intelligent Remote Monitoring
Intelligent monitoring facilities are of paramount importance in both service and network management as they provide the capability to monitor quality of service and utilisation pa...
George Pavlou, Kevin M. T. McCarthy, George Mykoni...