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MSOM
2007
92views more  MSOM 2007»
13 years 4 months ago
Call-Routing Schemes for Call-Center Outsourcing
Noah Gans, Yong-Pin Zhou
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MSOM
2007
90views more  MSOM 2007»
13 years 4 months ago
Store Manager Incentive Design and Retail Performance: An Exploratory Investigation
Nicole DeHoratius, Ananth Raman