One of the major issues for user assistance systems consists of “providing help at an appropriate level”. In this paper we analyze the problem of modeling task experience — ...
In this paper we analyze the problem of “situating explanations” in user assistance systems. We introduce semantic transparency as a user interface property that enables givin...
To see whether, from the user’s standpoint, muddling through with trial-and-error exploration of the interface actually works as well as consulting help, we analyzed video recor...