Users of help systems often complain that they do not find them useful; while they still use help at least occasionally, they resort to other problem-solving strategies. In this p...
This poster presents ongoing research on how discursive and editing behaviors are regulated on Wikipedia by means of documented rules and practices. Our analysis focuses on three ...
Jonathan T. Morgan, Katie Derthick, Toni Ferro, El...
Technology allows users to interact with a wide variety of information and services. However, more and more users need to integrate complementary content to previously accessed in...
Texts are the media content primarily available on Web sites and applications. However, this heavy use of texts creates an accessibility barrier to those who cannot read fluently...