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SIGUCCS
2000
ACM
13 years 9 months ago
Supporting PeopleSoft in an Academic Environment: Pitbull or Poodle?
Over the past decade, distributed computing necessitated a centralized support environment at most colleges and universities. This development has given campus computer users the ...
Jen Whiting, Gary Eshbaugh
SIGUCCS
2000
ACM
13 years 8 months ago
On the Road to Becoming a Statewide ISP
This paper discusses the technical and policy issues that West Virginia Network (WVNET) encountered when it expanded its statewide Internet dialup service through an outsourcing p...
Roman Olynyk
SIGUCCS
2000
ACM
13 years 8 months ago
From VTs to iMacs: Moving Public Computing Access into the 21st Century
In a Collegiate setting, technology must be functional, effective, and highly visible. In the fall of 1999 the CIS department at Bowdoin College saw the need for a greater number ...
Robert Denton, Patrick Jensen
SIGUCCS
2000
ACM
13 years 9 months ago
Remedial Help Desk 101 at Florida State University
The User Services division of the Office of Technology Integration is the "safety net" for computer support at Florida State University (FSU). Areas of support include t...
Diana Orrick, Jeff Bauer, Ernest McDuffie
SIGUCCS
2000
ACM
13 years 8 months ago
Approaches to Computer Lab Management: Lockdown vs. Freedom
Basic approaches to computer lab management range along a spectrum from total lockdown of lab computers to total freedom. Total lockdown, which can be implemented with system perm...
Christopher Jones, Yasemin Tunc, Deborah Cherry