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WACC
1999
ACM
13 years 8 months ago
The design of an interactive online help desk in the Alexandria Digital Library
Robert Prince, Jianwen Su, Hong Tang, Yonggang Zha...
WACC
1999
ACM
13 years 8 months ago
Temporal workflow management in a claim handling system
Temporal workflow management is important for processes that are time-driven. Claim handling, which requires the documentation, diagnosis, and resolution of customer claims due to...
J. Leon Zhao, Edward A. Stohr
WACC
1999
ACM
13 years 8 months ago
Supporting the writing of reports in a hierarchical organization
In many hierarchical companies, reports from several independent groups must be merged to form a single, companywide report. This paper describes a process and system for creating...
Andreas Girgensohn
WACC
1999
ACM
13 years 8 months ago
Metaphorical representation in collaborative software engineering
a useful abstract representation is fundamental to solving many difficult problems in software engineering. In order to better understand how representations are actually used in ...
James D. Herbsleb
WACC
1999
ACM
13 years 8 months ago
Interoperability as a means of articulation work
The interoperability of systems to support cooperative work requires moving beyond purely technical issues; it also concerns the means and practices that users adopt to articulate...
Carla Simone, Gloria Mark, Dario Giubbilei