ICDM
2010
IEEE
13 years 2 months ago
2010
IEEE
Abstract--Support analytics (i.e., statistical analysis, modeling and mining of customer/operations support tickets data) is important in service industries. In this paper, we adop...
AUSDM
2007
Springer
13 years 10 months ago
2007
Springer
This article explicitly outlines an approach designed to allow optimal utilisation of Analytics in the industry setting. The paper focuses on the key stages of the Analytics proce...