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    IJCAI
    2007
    251views Artificial Intelligence» more  IJCAI 2007»
    Automatically Selecting Answer Templates to Respond to Customer Emails
    13 years 5 months ago
    Automatically Selecting Answer Templates to Respond to Customer Emails
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    Contact center agents typically respond to email queries from customers by selecting predefined answer templates that relate to the questions present in the customer query. In th...
    Rahul Malik, L. Venkata Subramaniam, Saroj Kaushik
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