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CSCW
2008
ACM
13 years 4 months ago
Assistance: the work practices of human administrative assistants and their implications for it and organizations
Assistance – work carried out by one entity in support of another – is a concept of long-standing interest, both as a type of human work common in organizations and as a model...
Thomas Erickson, Catalina M. Danis, Wendy A. Kello...
CSCW
2010
ACM
14 years 14 days ago
Invisible emotion: information and interaction in an emergency room
Emotions are an often overlooked aspect of work since they are not included in formal work models. However, they continue provide critical information as well as be part of a rich...
Helena M. Mentis, Madhu Reddy, Mary Beth Rosson