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    CHI
    2008
    ACM
    147views Human Computer Interaction» more  CHI 2008»
    Recovering trust and avoiding escalation: an overlooked design goal of social systems
    14 years 5 months ago
    Recovering trust and avoiding escalation: an overlooked design goal of social systems
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    The online trust discussion is focused on mechanisms for building and maintaining user trust. This paper introduces the relevance of providing for the repair of trust breakdowns. ...
    Asimina Vasalou, Jens Riegelsberger
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