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ICEXSS
2010
9 years 6 months ago
Towards a Model for Measuring Customer Intimacy in B2B Services
This paper proposes an approach for evaluating the relationship with a customer, leading to the creation of a Customer Intimacy Grade (CIG), across multiple levels of granularity: ...
François Habryn, Benjamin Blau, Gerhard Sat...
CASCON
2010
204views Education» more  CASCON 2010»
9 years 6 months ago
Effective collaboration and consistency management in business process modeling
ion and giving them a medium to express and implement change. One of the keys to achieve agility for creating business processes depends on close interaction between IT department ...
Moises Castelo Branco, Yingfei Xiong, Krzysztof Cz...
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