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DSS
2011
9 years 3 months ago
Estimating the effect of word of mouth on churn and cross-buying in the mobile phone market with Markov logic networks
Abstract: Much has been written about word of mouth and customer behavior. Telephone call detail records provide a novel way to understand the strength of the relationship between ...
Torsten Dierkes, Martin Bichler, Ramayya Krishnan
TKDE
2008
154views more  TKDE 2008»
9 years 11 months ago
Analyzing the Structure and Evolution of Massive Telecom Graphs
Abstract-- With ever growing competition in telecommunications markets, operators have to increasingly rely on business intelligence to offer the right incentives to their customer...
Amit Anil Nanavati, Rahul Singh, Dipanjan Chakrabo...
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