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    ICASSP
    2011
    IEEE
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    Extracting call-reason segments from contact center dialogs by using automatically acquired boundary expressions
    12 years 8 months ago
    Extracting call-reason segments from contact center dialogs by using automatically acquired boundary expressions
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    To improve the performance of call-reason analysis at contact centers, we introduce a novel method to extract call-reason segments from dialogs. It is based on the following two c...
    Takaaki Fukutomi, Satoshi Kobashikawa, Taichi Asam...
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