CHIMIT
2009
ACM
13 years 11 months ago
2009
ACM
System administrators are end-users too. And as end-users, they develop tools, create web pages, write command-line scripts, use spreadsheets, and repurpose existing tools. In sho...
CHIMIT
2009
ACM
13 years 11 months ago
2009
ACM
This case study describes the adoption of an enterprise identity management(IdM) system in an insurance organization. We describe the state of the organization before deploying th...
CHIMIT
2009
ACM
13 years 11 months ago
2009
ACM
End users are often frustrated by unexpected problems while using networked software, leading to frustrated calls to the help desk seeking solutions. However, trying to locate the...