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CHIMIT
2009
ACM
12 years 2 days ago
Scripting practices in complex systems management
System administrators are end-users too. And as end-users, they develop tools, create web pages, write command-line scripts, use spreadsheets, and repurpose existing tools. In sho...
Eser Kandogan, Paul P. Maglio, Eben M. Haber, John...
CHIMIT
2009
ACM
12 years 2 days ago
A case study of enterprise identity management system adoption in an insurance organization
This case study describes the adoption of an enterprise identity management(IdM) system in an insurance organization. We describe the state of the organization before deploying th...
Pooya Jaferian, David Botta, Kirstie Hawkey, Konst...
CHIMIT
2009
ACM
12 years 2 days ago
Network stack diagnosis and visualization tool
End users are often frustrated by unexpected problems while using networked software, leading to frustrated calls to the help desk seeking solutions. However, trying to locate the...
Krist Wongsuphasawat, Pornpat Artornsombudh, Bao N...
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