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CSCW
2000
ACM
10 years 11 months ago
A Knowledge-based Approach to Handling Exceptions in Workflow Systems
This paper describes a novel knowledge-based approach for helping workflow process designers and participants better manage the exceptions (deviations from an ideal collaborative ...
Mark Klein, Chrysanthos Dellarocas
CHI
1997
ACM
11 years 3 months ago
"I'll Get That Off the Audio": A Case Study of Salvaging Multimedia Meeting Records
We describe a case study of a complex, ongoing, collaborative work process, where the central activity is a series of meetings reviewing a wide range of subtle technical topics. T...
Thomas P. Moran, Leysia Palen, Steve R. Harrison, ...
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