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    GI
    2010
    Springer
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    Towards a Service Level Management Framework for Service Value Networks
    13 years 3 months ago
    Towards a Service Level Management Framework for Service Value Networks
    Download  www.valuegrids.de
    : The ongoing trend towards a global services economy creates considerable market opportunities and challenges for providers of Software-as-aService (SaaS). For meeting customer ex...
    Christof Momm, Frank Schulz
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