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    ISCC
    1999
    IEEE
    121views Communications» more  ISCC 1999»
    Customer Service Management: Towards a Management Information Base for an IP Connectivity Service
    13 years 8 months ago
    Customer Service Management: Towards a Management Information Base for an IP Connectivity Service
    Download  www.cnm.dfn.de
    Customer Service Management (CSM) offers a management interface between customer and service provider, which enables customers to individually monitor and control their subscribed...
    Michael Langer, Stefan Loidl, Michael Nerb
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