Sciweavers

Share
warning: Creating default object from empty value in /var/www/modules/taxonomy/taxonomy.module on line 1416.
TASE
2010
IEEE
11 years 6 months ago
A Collaborative Multiagent Taxi-Dispatch System
This paper presents a novel multiagent approach to automating taxi dispatch that services current bookings in a distributed fashion. The existing system in use by a taxi operator i...
Kiam Tian Seow, Nam Hai Dang, Der-Horng Lee
JCIT
2010
156views more  JCIT 2010»
11 years 6 months ago
An M/G/1 Retrial Queue with Priority, Balking and Feedback Customers
We consider an M/G/1 queue with general retrial times where the blocked customers may balk the system, or join the priority queue, or enter the orbit. As soon as a customer is ser...
Peishu Chen, Yijuan Zhu
ICEXSS
2010
11 years 6 months ago
Towards a Model for Measuring Customer Intimacy in B2B Services
This paper proposes an approach for evaluating the relationship with a customer, leading to the creation of a Customer Intimacy Grade (CIG), across multiple levels of granularity: ...
François Habryn, Benjamin Blau, Gerhard Sat...
ICEXSS
2010
11 years 6 months ago
Systemic Service Design: Aligning Value and Implementation
The promise of service orientation is that it enables an organization to prosper by delivering continuous value to customers. This prosperity is of strategic value to the organizat...
Arash Golnam, Gil Regev, Julien Ramboz, Philippe L...
PE
2011
Springer
365views Optimization» more  PE 2011»
11 years 6 months ago
Optimal resource allocation for time-reservation systems
This paper studies the optimal resource allocation in time-reservation systems. Customers arrive at a service facility and receive service in two steps; in the first step informa...
Ran Yang, Sandjai Bhulai, Rob van der Mei, Frank J...
HICSS
2009
IEEE
113views Biometrics» more  HICSS 2009»
11 years 9 months ago
Benchmarking Technique in E-Business Using the Galileo Method
We propose a benchmarking technique that is combined with customer's cognitive structures. Customer's cognitive structures are determined using a multi-dimensional scali...
Cheul Rhee, Junghoon Moon, G. Lawrence Sanders, Yo...
GI
2009
Springer
11 years 9 months ago
Generating Product-based Availability Overviews for Fixed Line Network Access Points
: Product customization has become a commonplace topic in the last few years. Cars can be equipped with numerous gadgets, cell phones come in different colours and so on. In all th...
Christoph Wiesen, Thorsten Wunderlich, Robert Mert...
DMIN
2009
142views Data Mining» more  DMIN 2009»
11 years 9 months ago
Action Selection in Customer Value Optimization: An Approach Based on Covariate-Dependent Markov Decision Processes
Typical methods in CRM marketing include action selection on the basis of Markov Decision Processes with fixed transition probabilities on the one hand, and scoring customers separ...
Angi Roesch, Harald Schmidbauer
WAOA
2010
Springer
236views Algorithms» more  WAOA 2010»
11 years 9 months ago
The Power of Uncertainty: Bundle-Pricing for Unit-Demand Customers
We study an extension of the unit-demand pricing problem in which the seller may offer bundles of items. If a customer buys such a bundle she is guaranteed to get one item out of i...
Patrick Briest, Heiko Röglin
CONEXT
2010
ACM
11 years 9 months ago
NEVERMIND, the problem is already fixed: proactively detecting and troubleshooting customer DSL problems
Traditional DSL troubleshooting solutions are reactive, relying mainly on customers to report problems, and tend to be labor-intensive, time consuming, prone to incorrect resoluti...
Yu Jin, Nick G. Duffield, Alexandre Gerber, Patric...
books