TASE
2010
IEEE
12 years 11 months ago
2010
IEEE
This paper presents a novel multiagent approach to automating taxi dispatch that services current bookings in a distributed fashion. The existing system in use by a taxi operator i...
JCIT
2010
12 years 11 months ago
2010
We consider an M/G/1 queue with general retrial times where the blocked customers may balk the system, or join the priority queue, or enter the orbit. As soon as a customer is ser...
ICEXSS
2010
12 years 11 months ago
2010
This paper proposes an approach for evaluating the relationship with a customer, leading to the creation of a Customer Intimacy Grade (CIG), across multiple levels of granularity: ...
ICEXSS
2010
12 years 11 months ago
2010
The promise of service orientation is that it enables an organization to prosper by delivering continuous value to customers. This prosperity is of strategic value to the organizat...
PE
2011
Springer
12 years 11 months ago
2011
Springer
This paper studies the optimal resource allocation in time-reservation systems. Customers arrive at a service facility and receive service in two steps; in the first step informa...
HICSS
2009
IEEE
13 years 2 months ago
2009
IEEE
We propose a benchmarking technique that is combined with customer's cognitive structures. Customer's cognitive structures are determined using a multi-dimensional scali...
GI
2009
Springer
13 years 2 months ago
2009
Springer
: Product customization has become a commonplace topic in the last few years. Cars can be equipped with numerous gadgets, cell phones come in different colours and so on. In all th...
DMIN
2009
13 years 2 months ago
2009
Typical methods in CRM marketing include action selection on the basis of Markov Decision Processes with fixed transition probabilities on the one hand, and scoring customers separ...
WAOA
2010
Springer
13 years 2 months ago
2010
Springer
We study an extension of the unit-demand pricing problem in which the seller may offer bundles of items. If a customer buys such a bundle she is guaranteed to get one item out of i...
CONEXT
2010
ACM
13 years 2 months ago
2010
ACM
Traditional DSL troubleshooting solutions are reactive, relying mainly on customers to report problems, and tend to be labor-intensive, time consuming, prone to incorrect resoluti...