EMNLP
2008
13 years 5 months ago
2008
Compared to the telephone, email based customer care is increasingly becoming the preferred channel of communication for corporations and customers. Most email-based customer care...
FLAIRS
2004
13 years 5 months ago
2004
Effective personalization is greatly demanded in highly heterogeneous and diverse e-commerce domain. In our approach we rely on the idea that an effective personalization techniqu...