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    CIMCA
    2005
    IEEE
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    Customised Customer Support Using a Soft Computing Approach
    13 years 6 months ago
    Customised Customer Support Using a Soft Computing Approach
    Download  dspace.lib.cranfield.ac.uk
    This paper describes the research and development of a methodology to identify the type of information required by the service advisor (CSA) within customer contact centre (CCC) e...
    S. Shah, Rajkumar Roy, Ashutosh Tiwari, Basim Maje...
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