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IADIS
2008
13 years 5 months ago
Customer Insights from Transactional Database: Database Marketing Case
Marketing databases are currently one of the most important resources in any marketing departments. Regarding their customer knowledge needs many of them had develop their own dat...
Filipe Mota Pinto, Alzira Ascensão Marques,...
HICSS
2005
IEEE
120views Biometrics» more  HICSS 2005»
13 years 10 months ago
Customer Knowledge Management Competence: Towards a Theoretical Framework
Customer knowledge has been increasingly recognized as a key strategic resource in any company’s success. Recent studies conducted in the fields of Knowledge Management and Cust...
Minna Rollins, Aino Halinen