IWC
2007
13 years 4 months ago
2007
Compared to offline shopping, the online shopping experience may be viewed as lacking human warmth and sociability as it is more impersonal, anonymous, automated and generally dev...
CIT
2006
Springer
13 years 8 months ago
2006
Springer
One of the major conceptual analyses in analytical CRM is customer loyalty. Current methods use user defined and statistical methods for loyalty analysis. One of the major limitat...