CSCW
2002
ACM
13 years 4 months ago
2002
ACM
An activity theory model and a mediating artifacts hierarchy were employed to help identify the needs for tools for customer support engineers who documented solutions to customer...
WCE
2007
13 years 5 months ago
2007
- Websites are used to establish the company’s policy and image, to promote and sell goods or support services and to provide customer support and to facilitate the communication...
IAAI
1993
13 years 5 months ago
1993
This paper describes COMPAQ QuickSource, an electronic problem-solving and information system for Compaq’s line of networked printers. A major goal in designing this system was ...
ISESE
2006
IEEE
13 years 10 months ago
2006
IEEE
We consider empirical evaluation of the availability of the deployed software. Evaluation of real systems is more realistic, more accurate, and provides higher level of confidenc...