EOR
2008
13 years 4 months ago
2008
We study a queueing network where customers go through several stages of processing, with the class of a customer used to indicate the stage of processing. The customers are servic...
EOR
2008
13 years 4 months ago
2008
In this paper, we analyze a discrete-time preemptive resume priority queue. We consider two classes of customers which have to be served, where customers of one class have preempt...
EOR
2010
13 years 4 months ago
2010
We consider a call center with two classes of impatient customers: premium and regular classes. Modeling our call center as a multiclass GI/GI/s + M queue, we focus on developing ...
EOR
2010
13 years 4 months ago
2010
We study a network airline revenue management problem with discrete customer choice behavior. We discuss a choice model based on the concept of preference orders, in which custome...
CCE
2008
13 years 4 months ago
2008
Chemical supply chain networks provide large opportunities for cost reductions through the redesign of the flow of material from producer to customer. In this paper we present a m...
IAAI
1993
13 years 5 months ago
1993
This paper describes COMPAQ QuickSource, an electronic problem-solving and information system for Compaq’s line of networked printers. A major goal in designing this system was ...
AAAI
1996
13 years 5 months ago
1996
The SIGNAL insurance companies have developed an expert system for the support of its customer sales service. It was introduced at the end of 1993 and is currently used by approxi...
WEBNET
2000
13 years 5 months ago
2000
: Rapid explosion of the number of online retailers as well as online customers has been observed in these past few years. Comparable growth in sellers and buyers means that Intern...
IM
1997
13 years 5 months ago
1997
We present an architecture for customer management and control of a broadband VPN service. The architecture is aimed at giving the VPN customer a high level of control over the tr...
WSC
2004
13 years 5 months ago
2004
The paper introduces a new model for shipment date quoting with potential applications in E-commerce. First, a customer sends to the vendor a request for an item advertised at a c...