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    2011
    ACM
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    Modern software product support processes and the usage of multimedia formats
    12 years 8 months ago
    Modern software product support processes and the usage of multimedia formats
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    Despite being an important channel for end-user assistance, few studies have directly investigated the interactions that occur in modern-day practice of software product support. ...
    Parmit K. Chilana, Tovi Grossman, George W. Fitzma...
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