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    CANDT
    2009
    151views Emerging Technology» more  CANDT 2009»
    Overhearing the crowd: an empirical examination of conversation reuse in a technical support community
    13 years 5 months ago
    Overhearing the crowd: an empirical examination of conversation reuse in a technical support community
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    This paper describes a mixed method, empirical analysis of conversation reuse in an online technical support community. I find that the same characteristics that make the conversa...
    Derek L. Hansen
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