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ECIS
2001
10 years 5 months ago
The role of knowledge management in moving to a customer-focused organisation
Organisations are becoming increasingly more reliant on leveraging their information and knowledge to gain competitive advantage. The creation, storage and dissemination of inform...
Graeme G. Shanks, Emily Tay
KCAP
2005
ACM
10 years 10 months ago
Automated story capture from conversational speech
While storytelling has long been recognized as an important part of effective knowledge management in organizations, knowledge management technologies have generally not distingui...
Andrew S. Gordon, Kavita Ganesan
books