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    CSCW
    2004
    ACM
    197views Social Sciences» more  CSCW 2004»
    Field studies of computer system administrators: analysis of system management tools and practices
    13 years 9 months ago
    Field studies of computer system administrators: analysis of system management tools and practices
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    Computer system administrators are the unsung heroes of the information age, working behind the scenes to configure, maintain, and troubleshoot the computer infrastructure that un...
    Rob Barrett, Eser Kandogan, Paul P. Maglio, Eben M...
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