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    SIGUCCS
    2003
    ACM
    101views Information Technology» more  SIGUCCS 2003»
    Being Sam Malone: customer service on a campus where "Everybody Knows Your Name"
    13 years 10 months ago
    Being Sam Malone: customer service on a campus where "Everybody Knows Your Name"
    Download  www.mio.uwosh.edu
    Working on a small campus has many advantages: Familiarity with the majority of faculty and staff, in-depth knowledge of how systems interact, adding the personal touch to each in...
    Mark Watts
    claim paper
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