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AUSAI
2006
Springer
9 years 6 months ago
A Comparative Study of Information-Gathering Approaches for Answering Help-Desk Email Inquiries
Abstract. We present a comparative study of corpus-based methods for the automatic synthesis of email responses to help-desk requests. Our methods were developed by considering two...
Ingrid Zukerman, Yuval Marom
KES
2005
Springer
9 years 7 months ago
Analysis and Synthesis of Help-Desk Responses
Abstract. We present a corpus-based approach for the automatic analysis and synthesis of email responses to help-desk requests. This approach can be used to automatically deal with...
Yuval Marom, Ingrid Zukerman
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