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IJCAI
2007
9 years 2 months ago
A Predictive Approach to Help-Desk Response Generation
We are developing a corpus-based approach for the prediction of help-desk responses from features in customers’ emails, where responses are represented at two levels of granular...
Yuval Marom, Ingrid Zukerman
AAAI
2007
9 years 3 months ago
A Meta-learning Approach for Selecting between Response Automation Strategies in a Help-desk Domain
We present a corpus-based approach for the automation of help-desk responses to users’ email requests. Automation is performed on the basis of the similarity between a request a...
Yuval Marom, Ingrid Zukerman, Nathalie Japkowicz
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