INTERACT
2003
13 years 6 months ago
2003
: Most online help systems on the market prove unsuited to the actual needs of novice users. Although recent research has focused on the design and implementation of contextual, ad...
SIGDOC
2006
ACM
13 years 10 months ago
2006
ACM
While earlier work provided a partial view of users’ preferences about manuals, for most users in most work contexts the important question remains open: What do users want in d...
SIGDOC
2009
ACM
13 years 11 months ago
2009
ACM
Users of help systems often complain that they do not find them useful; while they still use help at least occasionally, they resort to other problem-solving strategies. In this p...