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JAIR
2010
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13 years 3 months ago
A Utility-Theoretic Approach to Privacy in Online Services
Online offerings such as web search, news portals, and e-commerce applications face the challenge of providing high-quality service to a large, heterogeneous user base. Recent eff...
Andreas Krause, Eric Horvitz
SIGUCCS
2003
ACM
13 years 10 months ago
Being Sam Malone: customer service on a campus where "Everybody Knows Your Name"
Working on a small campus has many advantages: Familiarity with the majority of faculty and staff, in-depth knowledge of how systems interact, adding the personal touch to each in...
Mark Watts