Sciweavers

CHI
2000
ACM
14 years 1 months ago
Helper agent: designing an assistant for human-human interaction in a virtual meeting space
This paper introduces a new application area for agents in the computer interface: the support of human-human interaction. We discuss an interface agent prototype that is designed...
Katherine Isbister, Hideyuki Nakanishi, Toru Ishid...
CHI
2003
ACM
14 years 2 months ago
Understanding and enhancing call centre computer-
There are many interactions that take place at a call centre; between the customer and agent, the agent and computer, and indirectly between the customer and computer. This paper ...
Anette Steel