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    ICIS
    2000
    98views Information Technology» more  ICIS 2000»
    Managing customer turnover in online services: a systems thinking approach
    13 years 5 months ago
    Managing customer turnover in online services: a systems thinking approach
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    Even as they enjoy impressive growth, one of the major challenges facing providers of online services is a high rate of customer turnover. It has adverse impacts on business perfo...
    Amitava Dutta
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    ICIS
    2000
    64views Information Technology» more  ICIS 2000»
    Value assessment of IS/IT service provision within organizations
    13 years 5 months ago
    Value assessment of IS/IT service provision within organizations
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    Gurpreet Dhillon, Jungwoo Lee
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    ICIS
    2000
    89views Information Technology» more  ICIS 2000»
    Mechanisms for coping with unfair ratings and discriminatory behavior in online reputation reporting systems
    13 years 5 months ago
    Mechanisms for coping with unfair ratings and discriminatory behavior in online reputation reporting systems
    Download  www.rhsmith.umd.edu
    Reputation reporting systems have emerged as an important risk management mechanism in online trading communities. However, the predictive value of these systems can be compromise...
    Chrysanthos Dellarocas
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    ICIS
    2000
    126views Information Technology» more  ICIS 2000»
    Switching cost and brand loyalty in electronic markets: evidence from on-line retail brokers
    13 years 5 months ago
    Switching cost and brand loyalty in electronic markets: evidence from on-line retail brokers
    Download  oz.stern.nyu.edu
    Pei-Yu Sharon Chen, Lorin M. Hitt
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    ICIS
    2000
    92views Information Technology» more  ICIS 2000»
    A Delphi examination of public sector ERP implementation issues
    13 years 5 months ago
    A Delphi examination of public sector ERP implementation issues
    Download  sky.fit.qut.edu.au
    A Delphi survey of ERP life cycle management issues was conducted within five agencies of the Queensland government. The five agencies each implemented SAP Financials at around th...
    She-I Chang, Guy G. Gable, Errol Smythe, Greg Timb...
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    ICIS
    2000
    150views Information Technology» more  ICIS 2000»
    NIBCO's "Big Bang"
    13 years 5 months ago
    NIBCO's "Big Bang"
    Download  condor.depaul.edu
    Carol V. Brown, Iris Vessey
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