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IFIP
2007
Springer
11 years 14 days ago
Coordinating the Service Process of Two Business Units towards a Joint Customer
The paper presents a new theoretical framework for coordinating an inter-unit collaborative service process towards a joint customer. The common service process is itself presente...
Rita Lavikka, Riitta Smeds, Miia Jaatinen, Emmi Va...
IFIP
2007
Springer
11 years 14 days ago
Improving Service Operation Performance by a Cross-Industry Reference Model
Peter Osadsky, Amit Garg, Bogdan Nitu, Oliver Schn...
IFIP
2007
Springer
11 years 14 days ago
Global Supply Chain Control
The operation of global manufacturing network is challenging due to the complexity in product and information flow, diversity in sites, localization and processes and the informati...
Heidi C. Dreyer, Ottar Bakås, Erlend Alfnes,...
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