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IFIP
2007
Springer
9 years 10 months ago
Coordinating the Service Process of Two Business Units towards a Joint Customer
The paper presents a new theoretical framework for coordinating an inter-unit collaborative service process towards a joint customer. The common service process is itself presente...
Rita Lavikka, Riitta Smeds, Miia Jaatinen, Emmi Va...
IFIP
2007
Springer
9 years 10 months ago
Improving Service Operation Performance by a Cross-Industry Reference Model
Peter Osadsky, Amit Garg, Bogdan Nitu, Oliver Schn...
IFIP
2007
Springer
9 years 10 months ago
Global Supply Chain Control
The operation of global manufacturing network is challenging due to the complexity in product and information flow, diversity in sites, localization and processes and the informati...
Heidi C. Dreyer, Ottar Bakås, Erlend Alfnes,...
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