DSS
2007
13 years 4 months ago
2007
There is much literature in the area of emergency response management systems. Even so, there is in general a lacuna of literature that deals with the issue of measuring the effec...
DSOM
2008
Springer
13 years 6 months ago
2008
Springer
Incident Management is the process through which IT support organizations manage to restore normal service operation after a service disruption. The complexity of IT support organi...
CIA
2006
Springer
13 years 8 months ago
2006
Springer
This paper presents an agent-based approach for error detection in incident management organizations. The approach consists of several parts. First, a formal approach for the speci...
PCI
2005
Springer
13 years 10 months ago
2005
Springer
Security incident management is one of the critical areas that offers valuable information to security experts, but still lacks much development. Currently, several security incide...