IM
2007
13 years 6 months ago
2007
— Change management is one of the most critical processes in IT management. Some of the reasons are the sheer number of changes and the difficulty of evaluating the impact of cha...
IM
2007
13 years 6 months ago
2007
—Policy-driven service management helps reduce IT management cost and it keeps the service management aligned with business objectives. While most of the previous research focuse...
HICSS
2003
IEEE
13 years 9 months ago
2003
IEEE
Given societies’ massive investment in information technology and the potentially catastrophic consequences of IT failures, it is becoming increasingly critical to understand ho...
HICSS
2005
IEEE
13 years 10 months ago
2005
IEEE
This paper explores the role of Information Technology (IT) in the management of municipally-owned and operated public utilities. Through semi-structured interviews of senior mana...
EDOC
2005
IEEE
13 years 10 months ago
2005
IEEE
The management of IT landscapes consisting of thousands of business applications, different middleware systems, and supporting various business processes is a challenge for modern...
HICSS
2006
IEEE
13 years 10 months ago
2006
IEEE
IS Architecture emerges as a result of a sequence of IS project implementations. The architecture that emerges can be viewed as a network of software components linked by their in...
BDIM
2007
IEEE
13 years 10 months ago
2007
IEEE
IT organizations are facing significant business and technical challenges today. On the business realm, companies are increasingly outsourcing their IT operations to specialized I...
BDIM
2007
IEEE
13 years 10 months ago
2007
IEEE
Business–driven IT management (BDIM) offers a promising approach to managing enterprise IT infrastructure and services efficiently and to improving business results at the same ...