CSREAEEE
2006
13 years 5 months ago
2006
: This paper discusses the complexities involved in managing and monitoring the delivery of IT services in a multiparty outsourcing environment. The complexities identified are gro...
HCI
2007
13 years 5 months ago
2007
This study shows that in a qualitative study a small sample size is sufficient to gain interesting results and show differences between the procurement of IT services in different ...
AIMS
2010
Springer
13 years 6 months ago
2010
Springer
Service-level agreements (SLA) definition and monitoring are open issues within the IT Service Management (ITSM) domain. Our main goals are to propose a model-based approach to IT ...
BDIM
2007
IEEE
13 years 10 months ago
2007
IEEE
—In the majority of today’s IT organizations, Service Level Agreements (SLAs) are an important means for underpinning IT service provisioning by clearly defined Quality of Ser...
HICSS
2008
IEEE
13 years 10 months ago
2008
IEEE
Networked constellations are often formed to provide commercial IT services by leveraging the Internet technology. The provision of IT services should remain scalable, meaning tha...