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    SIGDOC
    2009
    ACM
    116views Document Analysis» more  SIGDOC 2009»
    The micro-structure of use of help
    13 years 11 months ago
    The micro-structure of use of help
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    To see whether, from the user’s standpoint, muddling through with trial-and-error exploration of the interface actually works as well as consulting help, we analyzed video recor...
    David G. Novick, Oscar D. Andrade, Nathaniel Bean
    claim paper
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