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WM
2003
12 years 1 months ago
Knowledge discovery methods
: Coping with complex and dynamic environments forces companies to invest in the resource knowledge for the maintenance of their operational reliability; they have to create and to...
Stefan Smolnik
KDD
1997
ACM
142views Data Mining» more  KDD 1997»
12 years 4 months ago
Knowledge Discovery in Integrated Call Centers: A Framework for Effective Customer-Driven Marketing
As call centersbecomemorepervasive,the customersseek individualized service and greater attention. The call centers are becoming the contact centers - a one-stop, singleinterfacef...
Paul Xia
books