MANSCI 2008 | Sciweavers

A call center with both contract and non-contract customers was giving priority to the contract customers only in off-peak hours, precisely when having priority was least importan...

Joseph M. Milner, Tava Lennon Olsen

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MANSCI
2008

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Optimizing Product Line Designs: Efficient Methods and Comparisons

13 years 4 months ago

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Alexandre Belloni, Robert M. Freund, Matthew Selov...

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MANSCI
2008

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Staffing Multiskill Call Centers via Linear Programming and Simulation

13 years 4 months ago

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We study an iterative cutting-plane algorithm on an integer program, for minimizing the staffing costs of a multiskill call center subject to service-level requirements which are e...

Mehmet Tolga Çezik, Pierre L'Ecuyer

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2008

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Call Center Outsourcing: Coordinating Staffing Level and Service Quality

13 years 4 months ago

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In this paper, we study the contracting issues in an outsourcing supply chain consisting of a user company and a call center that does outsourcing work for the user company. We mo...

Z. Justin Ren, Yong-Pin Zhou

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MANSCI
2008

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Strategic Inventories in Vertical Contracts

13 years 4 months ago

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Krishnan Anand, Ravi Anupindi, Yehuda Bassok

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