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    INFOCOM
    2011
    IEEE
    189views Communications» more  INFOCOM 2011»
    Making sense of customer tickets in cellular networks
    12 years 8 months ago
    Making sense of customer tickets in cellular networks
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    —Effective management of large-scale cellular data networks is critical to meet customer demands and expectations. Customer calls for technical support provide direct indication ...
    Yu Jin, Nick G. Duffield, Alexandre Gerber, Patric...
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