Sciweavers

CAISE
2005
Springer
13 years 10 months ago
An Ontological Approach for Eliciting and Understanding Needs in e-Services
Abstract. The lack of a good understanding of customer needs within eservice initiatives caused severe financial losses in the Norwegian energy sector, resulting in the failure of...
Ziv Baida, Jaap Gordijn, Hanne Sæle, Hans Ak...