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    CHI
    2007
    ACM
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    Patterns of empathy in online communication
    14 years 4 months ago
    Patterns of empathy in online communication
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    This article presents an investigation of empathy within an online community for older people (SeniorNet). Qualitative content analysis of 400 messages from a discussion board abo...
    Ulrike Pfeil, Panayiotis Zaphiris
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