Sciweavers

SIGDOC
2006
ACM
13 years 9 months ago
Why don't people read the manual?
Few users of computer applications seek help from the documentation. This paper reports the results of an empirical study of why this is so and examines how, in real work, users s...
David G. Novick, Karen Ward
AH
2008
Springer
13 years 10 months ago
Proactive Versus Multimodal Online Help: An Empirical Study
Two groups of 8 participants experimented two enhancements of standard online help for the general public during one hour: adaptive proactive (AP) assistance and multimodal user su...
Jérôme Simonin, Noëlle Carbonell