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    SOCA
    2010
    IEEE
    210views Applied Computing» more  SOCA 2010»
    Architecture for transparent helpdesk system with multimodal presence
    13 years 2 months ago
    Architecture for transparent helpdesk system with multimodal presence
    Download  home.utad.pt
    Companies that are present at multiple online locations may have difficulty staffing them adequately in terms of helpdesk services with efficient use of human resources. In this pa...
    Leonel Morgado, Paulo Reis, Fausto de Carvalho, Ti...
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