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    2010
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    Customer Abandonment in Many-Server Queues
    13 years 3 months ago
    Customer Abandonment in Many-Server Queues
    Download  www2.isye.gatech.edu
    We study G/G/n + GI queues in which customer patience times are independent, identically distributed following a general distribution. When a customer’s waiting time in queue ex...
    J. G. Dai, Shuangchi He
    claim paper
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