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    GECON
    2008
    Springer
    121views Business» more  GECON 2008»
    Monitoring and Reputation Mechanisms for Service Level Agreements
    13 years 5 months ago
    Monitoring and Reputation Mechanisms for Service Level Agreements
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    A Service Level Agreement (SLA) is an electronic contract between a service user and a provider, and specifies the service to be provided, Quality of Service (QoS) properties that...
    Omer F. Rana, Martijn Warnier, Thomas B. Quillinan...
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